2-1-1 is the free, bilingual, easy-to-remember three-digit phone number that serves residents of 12 counties (Alamosa, Conejos, Costilla, Chaffee, Cheyenne, El Paso, Lincoln, Mineral, Park, Rio Grande, Saguache, and Teller), helping those in need navigate the complex and ever-growing maze of health and human service providers in their community.
At present, trained information specialists staff the hotline from 8a.m. to 5p.m. Monday through Friday utilizing a comprehensive database of over 7,200 resources including federal, state, and local government agencies, private non-profits, as well as faith and community-based organizations.
By directing people to the right resources and preparing them for their visit, 2-1-1 promotes higher assistance success and decreases frustrations. Last year, Pikes Peak United Way 2-1-1 provided life changing information and referrals to countless individuals and families in crisis.
In addition to Information and Referral to area health and human service agencies, 2-1-1, the FREE easy to remember three-digit phone number, also provides:
* A single point of contact for seniors and adults with disabilities to aid them in overcoming existing obstacles and sustaining their independence through help from the Pikes Peak Area Agency on Aging (PPAAA).
* Information and referral to FREE tax preparation sites throughout El Paso and Teller Counties and assistance to working families applying for Earned Income Tax Credits (EITC).
* A central source of information and resources that can aid veterans, active duty members and their families in maintaining their self-sufficiency through Peak Military Care Network (PMCN)
* Referrals to child care programs that match each family’s needs and preferences by working in partnership with Colorado Qualistar
* Financial assistance to eligible low-income families who need child care benefits for children birth to 12 during parental employment, job searches or schooling provided through the Child Care Assistance Program (CCAP).
* Up-to-date non-emergency disaster relief information, in collaboration with both the City and County, allowing 9-1-1 to concentrate on more life-threatening calls.