2-1-1 is the free, bilingual, easy-to-remember three-digit phone number that serves residents of 12 counties (Alamosa, Conejos, Costilla, Chaffee, Cheyenne, El Paso, Lincoln, Mineral, Park, Rio Grande, Saguache, and Teller), helping those in need navigate the complex and ever-growing maze of health and human service providers in their community.
At present, trained information specialists staff the hotline from 8a.m. to 5p.m. Monday through Friday utilizing a comprehensive database of thousands of resources including federal, state, and local government agencies, private non-profits, as well as faith and community-based organizations. By directing people to the right resources and preparing them for their visit, 2-1-1 promotes higher assistance success and decreases frustrations. Last year, Pikes Peak United Way 2-1-1 provided life changing information and referrals to countless individuals and families in crisis.