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 Every year, our 2-1-1 specialists answer more than 36,000 calls to connect people in need with resources that can help. Get connected! Get answers! 

2-1-1 is powered by Ent Credit Union and GE Johnson!

2-1-1 is the free, confidential and bilingual phone number that serves residents of 12 counties (Alamosa, Conejos, Costilla, Chaffee, Cheyenne, El Paso, Lincoln, Mineral, Park, Rio Grande, Saguache, and Teller), helping those in need navigate the complex and ever-growing maze of health and human service providers in their community.

At present, trained information specialists staff the hotline from 8am to 5pm Monday through Friday utilizing a comprehensive database of thousands of resources including federal, state, and local government agencies, private non-profits, as well as faith and community-based organizations.

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Let us navigate the complex and ever-growing maze of health and human service providers to find the help you need.

I want access to free tax help

Through our Volunteer Income Tax Assistance (VITA) program, Pikes Peak United Way, in partnership with the Internal Revenue Service (IRS), works to move people toward greater economic sufficiency by providing FREE income tax preparation assistance to individuals and families with a household income of $57,000 a year or less. In addition, VITA helps taxpayers obtain eligible tax credits and valuable deductions such as the Earned Income Tax Credit, Child Tax Credit, Education Tax Credits and Child Care tax deductions.

Filed electronically, with direct deposit, most refunds are returned in just 10-14 days, eliminating the need to pay high interest rates associated with many instant refund programs.

Find the right service, location and time for you. We currently offer two different tax site services to meet the needs of COVID-19 and your busy family.  All sites comply with social distancing rules.

Drop-off Process – Depending on the complexity of your return, you should expect to spend 15 minutes at the site when you drop it off and 15 minutes when you pick it up.

Drop-off Steps to completing your return:

  • Drop it off – Complete the intake sheet and an interview with an IRS-Certified Volunteer. Your tax documents will be scanned and stored in a secure folder.
  • Wait a week – Your return is prepared remotely. An IRS-certified volunteer will contact you by phone or email if any questions arise while it’s being prepared and reviewed.
  • Pick it up – When notified, come back to the site or schedule a zoom meeting to review your return. It will not be filed until it is reviewed and signed by you (and your spouse, if applicable).

Traditional Process – Depending on the complexity of the return and how busy the site is, you should expect to be there anywhere from 45-70 minutes.

Traditional Steps to completing your return:

  • Interview – Complete an intake sheet that our IRS-Certified Volunteer will check to determine if you qualify for the service and have everything you need. Save time at the tax site by completing it before you arrive. 
  • Preparation – Your return is prepared in front of you.
  • Review – Your return is reviewed for accuracy and to ensure you agree with your results. Once everything is correct, you’ll sign the return for us to electronically file and then leave with your own hard copy.

Drop-off (15 minute appointment):

Bentley Commons Clubhouse (“Bentley”); 2715 Bentley Point, Colorado Springs, CO 80910:

Monday, Tuesday, Thursday – 5:00 p.m. to 8:00 p.m; Saturday – 9:00 a.m. to 12:00 p.m. 

Catholic Charities; 14 W. Bijou Street, Colorado Springs, CO 80903:

Wednesday, Friday – 9:00 a.m. to 12:00 p.m.

Traditional (1 hour, 20 minute appointment):

Woodmoor Barn Community Center (“The Barn”); 1691 Woodmoor Drive, Monument, CO 80132:

Monday, Wednesday – 7:50 a.m. to 12:00 p.m.

No walk-in’s. By appointment only.

Schedule an appointment here

Prepare for your appointment here

Additional Tax Resources 

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